Let’s face it. Finding a top-quality remodeling company that consistently delivers the best results is harder than it should be. If you have high expectations for your remodeling project AND you also want a completely professional service experience, welcome to GidleyRemodeling.com.
We’ve been in business continuously for five decades serving upscale Connecticut homeowners and our ‘secret to success’ comes down to this: when faced with a choice between doing it right or taking a shortcut on quality, we ALWAYS choose doing it right.
This industry has a reputation for being long on high-pressure sales and short on honest consultation. Our owner Stephen Gidley has always taken a different approach. You’ll get a thorough, professional consultation. He takes more time and puts more effort into understanding your project than 99% of remodelers. You’ll get the information you need to make an educated decision.
Many homeowners become overwhelmed when exploring a remodeling project. There is a lot of information available online – some of it good and a lot of it not so good. Then there are all the ads and claims you see in newspapers, magazines, and billboards.Trying to take it all in can put you into a constant state of confusion and information overload. Some homeowners delay or decide against the project because it seems just too overwhelming.Before you get to that state – or if you are already there – give us a call. Here’s why that is an excellent choice.
Stephen Gidley has been called the ‘Walking Encyclopedia of Remodeling.’ He’s been running this company for five decades and he personally meets with each homeowner. He is the exact right person who can calmly and knowledgeably answer all your questions and give you real information.
During the initial consultation, he starts by actually listening to you and your goals. (And don’t worry if you aren’t sure of exactly what you want – Stephen has been doing this long enough to know the right questions to ask to help you create a vision of your project).After he listens and gets a feel for your specific project, it’s then that he brings all his knowledge and experience to the table. He can talk ballpark figures with you, explain how certain choices will affect budget, and offer his best recommendations for product choices and design ideas.
Stephen can let you know about realistic timetables, all the necessary permits, and all the details. This gives you an excellent overview of what your project would be like from “concept to creation”.
Here’s what never happens during our consultations: there are no high-pressure sales tactics and there are no ‘now-you-see-it, now-you-don’t’ discount games played.
What we offer is honest and straightforward: premium level service and results at a fair price. If you are hunting around for ‘buy it now’ discounts and the cheapest possible up-front cost, we’re not the remodeler for you.
If you are worried about budget questions, Stephen is excellent at explaining your options and giving you specifics on how certain choices will affect cost. He will also brainstorm design options with you, so you’ll come out of your consultation with both a ballpark figure and a vision of the results you want.
From there, the decision is yours. If you want to move forward, we will enter into a contract to nail down every detail of design and cost.
Quite frankly, most remodeling contractors are not very organized about their processes. That is why so many home improvement projects have a chaotic, stressful feel. Our step-by-step professional process is the exact opposite.
There is a chronic problem with many remodeling contractors and it directly effects your customer experience and project outcome.
The problem is many contractors never take the time to set-up a simple, repeatable structure to get projects done. They have never taken a step back and thought through a step-by-step process from initial contact to the final walk-through. This leads to a chaotic “zig-zag” experience, with missed steps and painful oversights.
Having part of your home under construction is enough to deal with – you don’t need another layer put on by your remodeler’s failure to follow a process.We’re different.After five decades, we have honed a systematic process to perfection. Every step is mapped out, and nothing is left to chance.
Stephen Gidley will meet personally with you for a detailed first consultation. The main goals of this step are to see if we are the right fit for you, get a clear vision of your project, and provide a ballpark number for you.
If you decide to move forward, we’ll contract together to create a design and detailed proposal for your project. You’ll meet again with Stephen, but also with one of our architects or designers.This phase really separates us from most remodeling companies. We are meticulous about nailing down every important detail: your product choices, unique design touches, and more – it is very thorough.The result is a crystal clear plan to get you the result you really want. One other benefit to working with us is that the design plans we create are ‘non-proprietary,’ meaning you own them. Many remodelers insist that you must build with them or they keep the plans. We give you the freedom of choice.
Once you sign a contract for the installation phase, we help prepare you for every step. There is a pre-construction meeting where we go over every phase of the installation. If your project will involve significant demolition, we’ll explain the extra steps we take to protect you and your family from dust and other hazards.We also introduce you to anyone who will be working in your home. With us, you’ll never have an anonymous crew just show up one day. (It does happen – we’ve heard the stories from other homeowners!).
Once your project is done, we’ll walk through with you to make sure nothing was missed and that you are satisfied. We also hire a professional cleaning crew to make sure we leave you with a sparkling new remodel you can enjoy for a lifetime.
This last step is up for you to decide. We love feedback – it’s the way we know we’re staying true to our values of delivering the very best. Tell us what you love about working with us, and also tell us if there is anything we could have done (or could still do) to make you even happier.
If our methodical process for getting great results on every single project appeals to you, please call us. We’d be honored to meet with you.
What makes for a great installation? Attention to detail, experience, and a rock solid commitment to never take shortcuts; that describes us to a ‘T’.
Around here we hate shortcuts.That’s why we won’t ever recommend or install inferior products.It’s why we won’t rush through your installation just to “get to the next job.”
One shortcut some remodelers take is trying to save on costs by hiring less experienced installers. That’s not our way.
Everyone who works on our installations has proven themselves to do top quality work for years and years. This is another benefit of our five decades in this business – we have a proven staff plus additional contractors who we have worked with for a long time – in many cases for decades.
The bottom line is that every installer who works on your home is proven to work to the highest standards.
Another thing we are sticklers about are the little details – even and especially those details that most homeowners would never notice.
Many times it is about what is ‘behind the scenes’ that determines the durability of a remodel. Several times we’ve had to come in behind other contractors in just a few years to fix a bathroom remodel because of shortcuts that allowed water damage.
So we NEVER say “if no one will notice, does it really matter?” Instead we say “WE will notice, and EVERY detail matters.”
We are guests in your home. You deserve better than loud radios and bad language. That doesn’t happen with our professional installers.
Our ‘Golden Rule’ of installation is to treat you and your home like we would want to be treated. So we partner with you to work around schedules and family events. And we make sure we discuss where we should park and where we can best store our materials.
We are very concerned about dust moving out of our work areas into your home; we will work closely with you to erect barriers to keep our work dust out of your living spaces to the greatest degree possible. At the end of every week, we will stop work earlier than normal to make our work areas broom clean during construction. When we have completed all of our work we will pay for the professional cleaning of the work areas with our own cleaning crew or if you prefer your own cleaning people – we’ll be happy to hire them to clean.
Ready to talk? Give us a call for a free consultation about your remodeling project.
When you spend money to improve your home, you deserve excellent, consistent communication from your remodeling company. And you have the right to expect real promises, not vague assurances of ‘good communication.’That’s why we created a ‘Communication Bill of Rights’ for our customers.
Article 1: Customers Are Given The Owner’s Cell Phone Number.
Article 2: Customers Are Given The Project Manager’s Cell Phone Number.
Article 3: All Proposals, Warranties, And Contracts Will Be Clear And In Writing
Article 4: Customers Will Get A Pre-Installation Meeting Attended By All The Key Personnel.
Article 5: Customers Will Be Provided Proof Of Proper Licensing And Insurance.
Article 6: Customers Will Get Prompt, Appropriate Responses To Any Question Or Concern.
Article 7: Customers Will Get Weekly Progress Reports And Also Anytime By Request.
Article 8: If Anything Occurs That Requires An Adjustment To The Project Timeline, The Customer Will Be Informed Promptly.
Article 9: Customer Does Not Make Their Last Payment Until The Final ‘Punch List’ Has Been Finished To Complete Satisfaction.
The bottom line when you work with GidleyRemodeling.com is this: you deserve and will get clear communication, prompt responses, and a respect for your right to always know the exact status of your project.
We’re not going to tell you to do business with us just because we’ve been around for a long time.But the fact that we’ve been in continuous operation as a top-quality Connecticut remodeling company since 1968 does reveal important things about us.
- We’re a company that’s there for our customers – even years later.
- We’ve got a proven track record you can check for yourself (see our Reputation page).
- At 50 decades in business, we have a near bottomless well of experience to draw from.
- Only a truly professional, financially stable company lasts this long in the remodeling industry.
As you go through the process of deciding on the right remodeler for your project, consider the benefits of having an elite remodeler with a proven background working for you.
Our five decades of experience and perspective is available to you and your unique project.